Your chat team, or ours.
A full agency chat operator panel for your own staff, plus a managed chat operating service if you want us to run a trained, multilingual team for you. Few platforms ship both.
Everything an operator needs on one screen.
Member profile and credits on the left, the live thread in the middle, the persona and CRM notes on the right. Queue, timer, translation and AI drafts sit right above the reply box.
Danielwriting to
ChloeLiveMorning! Did you end up trying that little bakery by the pier?
Today, 09:12I did, and you were right. The cinnamon buns are dangerous. What are you up to today?
Op 17 Today, 09:14Stuck at work until six, then probably a run along the canal.
Today, 09:20A run after work? Impressive. I would be on the sofa with a pot of tea.
Op 17 Today, 09:22Tea is the reward after the run. Do you still paint on Sundays?
Today, 09:31Most Sundays. I am halfway through a seaside piece, I will show you when it is done.
Op 17 Today, 09:33Deal. Fancy swapping favourite film picks tonight?
Today, 09:40Only if you promise not to judge my love of old musicals.
Op 17 Today, 09:41A run after work? Impressive. I would be on the sofa with a pot of tea.
Op 17 Today, 09:22Tea is the reward after the run. Do you still paint on Sundays?
Today, 09:31Most Sundays. I am halfway through a seaside piece, I will show you when it is done.
Op 17 Today, 09:33Deal. Fancy swapping favourite film picks tonight?
Today, 09:40Only if you promise not to judge my love of old musicals.
Op 17 Today, 09:41Member profileDaniel, 34 · 18 credits
"Weekend runner, weekday coffee snob."
- Status
- Single
- Looking for
- Relationship
- Member since
- Mar 2026
- Spent
- $74.97
CRM bookmarks
- Runs along the canal after work09:20
- Birthday on 12 MayMon
Persona profileChloe, 29 · Brighton
Illustrator who paints the sea on Sundays. Looking for someone who laughs easily and likes long walks with a good playlist.
- Status
- Single
- Height
- 168 cm
- Hair
- Brunette
- Languages
- English, French
CRM bookmarks
- Mentioned the seaside painting09:33
- Promised film picks tonight09:41
Roles that match reality
Owners, team leads and operators with reply only access. Operators see conversations, not payments or admin.
Shifts and handovers
Coverage windows, live status and clean shift changes.
Payroll ready
Per message and per minute tallies your finance team can trust.
AI assist
Draft replies that operators approve, edit or skip.
We can run the chat team for you.
Do not want to recruit, train and manage operators? Our managed chat operating service puts a trained team behind your brand, with your scripts, your tone and your quality bar.
- Recruiting and training handled
- Coverage across time zones
- Playbooks and escalation paths
- Reporting into your backoffice
- Scale up for launches and peaks
Hey! Loved your hiking photos.
Thanks! That trail was unreal. Do you hike often?
Every weekend if the weather plays nice.
Same. Lake path Sunday?
Deal. Coffee after at the boathouse?
Perfect. See you at ten.
Hey! Loved your hiking photos.
Thanks! That trail was unreal. Do you hike often?
Every weekend if the weather plays nice.
Same. Lake path Sunday?
Deal. Coffee after at the boathouse?
Perfect. See you at ten.
Operators reply inside a product members already love.
The same chat UI your members use is what operators see, with tools layered on top. No awkward handoff screens.
See the user appFrequently asked questions
Can I use only the panel with my own staff?
Yes. Many clients run their own agency team on our panel. Managed service is optional.
How does managed chat work?
We staff and train operators for your brand, work from your playbooks and report into your backoffice. Scope and hours are defined in your quote.
Do you hire operators?
Yes. See our chat operator careers page if you want to join the team.
Get a chat operating plan
We recommend panel only, managed service, or a mix, based on your launch timeline.